TERMS & CONDITIONS
About Hedwig for the Win! Life with a Psychiatric Assistance Dog
Hedwig for the Win! Life with a Psychiatric Assistance Dog is a lived-experience memoir written by Fiona Kuilboer, sharing the real, honest, and often humorous journey of partnering with a Psychiatric Assistance Dog. This book was created to help readers understand what life with an Assistance Dog truly looks like — the challenges, the triumphs, the advocacy, and the quiet, golden moments of calm that change everything.
Through personal stories and practical insights, Hedwig for the Win! Life with a Psychiatric Assistance Dog aims to:
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increase awareness of Psychiatric Assistance Dogs,
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provide guidance for people considering this pathway,
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support families, professionals, and the wider community, and
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promote understanding of public-access rights and lived experience.
This website exists to support the book, provide resources for readers, and offer access to both physical and digital editions. All content is provided in good faith and reflects Fiona’s personal experience as a handler in Australia.
If you would like to learn more, purchase the book, or explore resources mentioned throughout the story, please visit the relevant sections of the website — and thank you for supporting this project, which was written with the hope of helping others feel seen, supported, and never alone.
Privacy Policy
Last updated: 20 Nov 2025
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit Hedwig for the Win! Life with a Psychiatric Assistance Dog (the Website), or when you purchase books, eBooks, audiobooks, or other products from us.
By using this Website, you agree to the terms of this Privacy Policy.
1. Who We Are
This website is owned and operated by Fiona Kuilboer, author of Hedwig for the Win! Life with a Psychiatric Assistance Dog.
If you have any questions about this policy, contact:
📧 hedwigforthewin@gmail.com
2. Information We Collect
We may collect the following information when you interact with the Website:
Personal Information
• Your name
• Email address
• Billing or shipping address
• Phone number (if provided)
• Payment-related information (processed securely by third-party providers — we do not store card numbers)
Automatically Collected Information
When you visit the Website, we may collect:
• IP address
• Browser type
• Device information
• Pages visited
• Cookies (see section below)
This helps us improve the Website and understand what content readers find valuable.
3. How We Use Your Information
We use your personal information to:
• Process and deliver physical and digital purchases
• Send order confirmations and product download links
• Respond to queries or support requests
• Improve the Website and customer experience
• Deliver newsletters or updates (only if you opt-in)
• Comply with legal obligations
We do not sell, rent, or trade your personal information.
4. Payments
All payments placed through the Website are processed securely by trusted third-party payment providers (e.g., Stripe, PayPal).
These providers handle your financial information directly.
We do not see, store, or retain your credit card details.
Each payment provider has its own privacy policy and security practices.
5. Sharing Your Information
We may share your personal information only with:
• Payment processors (for purchases)
• Digital delivery platforms (for eBook or audiobook access)
• Shipping providers (for physical books)
• Website hosting or analytics partners
We do not share your information with advertisers or third parties for marketing.
6. Cookies
Cookies help the Website remember your preferences and understand how visitors use the site.
You can adjust your browser settings to refuse or remove cookies at any time.
Some features may not work properly without them.
7. Data Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
However, no online service can guarantee total security.
By using the Website, you acknowledge this limitation.
8. Your Rights
Under Australian privacy law, you may request to:
• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Ask for your information to be deleted (where legally possible)
To make a request, contact: hedwigforthewin@gmail.com
9. Links to Other Websites
This Website may contain links to third-party sites (such as DVA program pages or Psychiatric Assistance Dog provider and trainer websites).
We are not responsible for the privacy practices or content of these external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date at the top.
11. Contact Us
If you have questions or concerns about your privacy or this policy, please contact:
Retailer Partnerships
Interested in selling our book in your store? We welcome partnerships with retailers who share our passion for storytelling. Contact us for more information on how to become a retailer partner and bring our book to more readers.
Secure Payment
- Credit / Debit Cards
- PayPal
- Offline Payments